Bill McMaster – President
I love to build things – from furniture, to bathrooms, to companies! For the last 18 years I have invested in and advised high-growth companies from start-ups to multibillion-dollar revenue businesses including several NYSE-listed companies. This experience has taught me that it’s a lot more fun to create value by growing businesses than by cutting expenses and that the people executing the strategy are just as important as the strategy itself. This is why I am so excited to lead Simple Bath!
Our team members are committed to delivering Simple Bath’s unique service experience that is truly unmatched in the bath remodeling industry. It is my job to foster our unique culture to attract and retain these truly exceptional people who deliver Simple Bath’s superior customer service while helping to bring this service to even more customers.
Stephanie studied marketing and business at Northwood University and proceeded to work in the engaging environment of the amusement industry. Her lifelong passion about home renovations made the move to Simple Bath a natural fit. In her spare time, Stephanie loves DIY crafts for the home and interacting with the Columbus community.
With 20-plus years of experience in the customer service industry, Shawna delivers an exceptional experience for each customer, from the first phone call to the completion of their project. Shawna honed her skills as a key member of a national customer service organization. She then developed her knowledge of the bathroom industry over the next 14 years. She has an unparalleled ability to address customer questions and requests in a manner that creates great comfort with not only the answers but with the process and philosophy of the business.
Shawna establishes a customer liaison experience that assures the right people meet with the client at the right time, with an understanding of the client’s situation in order to help those clients maximize their experience.
Having spent nearly all of his professional life as a General Contractor managing his own business, Gary brings to Simple Bath a wealth of knowledge and experience about nearly every aspect of the remodeling process. Like all of the design consultants at Simple Bath, Gary’s philosophy is to first discover and listen to what the customer wishes to accomplish; and then to offer suggestions for how we can best help achieve those goals. Gary’s can-do attitude, his compassion, his problem-solving skills and his iconic sense of humor make him an especially valuable member of our team.
Randy’s eight years in the home building industry and seven years in bathroom remodeling provide our customers with innovative ideas for adding practical design and attractive fashion to their homes. As a former business owner himself, he emphasizes the utmost importance of working closely and efficiently with clients to address both their needs and visions. Randy strives to exceed every homeowner’s expectations while providing exceptional bath renovations at tremendous value.
Kathie brings many years of Executive Assistant experience to the Simple Bath team. Anyone who meets Kathie immediately discovers she is a team player and a “people person” who enjoys helping others accomplish their goals. She supports the design/sales team by relaying information from our clients during their initial contact. This information helps create a comfortable rapport between the customer and our staff as we begin to explore the project together.
Her 30 years’ experience serving as a regional team leader, coach and project coordinator of a 30,000 member women’s international organization developed a skill set that translates easily into recognizing customer needs and making them comfortable during the decision making process. From the time the first call comes in until the remodeling project is complete, our clients trust their connection with Kathie!
Jeff combines over 30 years of home remodeling and design experience with 8 years of bathroom-specific remodeling experience. He is a hands-on consultant who strives to make sure from the initial client contact to the finished project visit that the client’s bathroom dreams become a reality!
Missy came to Simple Bath with 16 years of consulting and marketing experience working with residential projects. During that period she was an industry partner with the American Society of Interior Design. She has a keen eye for color and enjoys working to both beautify peoples’ homes and make them safer and more functional.
Missy’s warm and competent style were what drew the owners to her during a project she had been called in on for their own home. Not only did Missy provide an excellent solution but ended up being asked to come be a part of the Simple Bath team.
Dave brings eight years of home remodeling experience to the Simple Bath Team. He is a people person who enjoys interacting with customers as he assists them in bringing their “dream bathroom” to life. His goal is to always exceed customer expectation and to always put customer satisfaction at the forefront of every project. This makes him the perfect fit for Simple Bath.
Dave enjoys spending time with his family and one of his favorite hobbies is volunteering in animal shelters.
Tony began his career in the cabinetry and construction industry before moving into the bathroom remodeling industry 14 years ago. His ability to expertly install any bathroom efficiently and with high quality promoted him to a role as a trainer for new installers. He has since developed a team of the highest caliber bathroom remodeling installers in the Central Ohio market.
Assuming the role of Production Manager at Simple Bath, Tony measures for each job on site, orders all materials, and schedules the necessary time for each job while supervising and supporting our team of installers for ultimate performance. He has mastered the ability to assure that every job gets done right and on time, every time. We don’t call him “the wizard” for nothing!
Led by Production Manager, Tony Fenice, Simple Bath’s very own team of experienced and skilled installers is at your service. Our installers work together as teams in two-man crews. They drive our own vehicles, proudly wear the Simple Bath name, and will demonstrate to you an outstanding level of personal pride and accountability you just won’t believe! Your crew leader and his assistant will be on your job from start to finish. Whatever length of time they are with you, we know you’ll enjoy not only their fine craftsmanship and attention to detail – you’ll find they’re just nice to get to know! Along with our management team, our office staff and our design consultants, the installation team here at Simple Bath believes in the Simple Bath Way: Treat each customer as a friend. Treat their home with the utmost respect. Do what you say you’re going to do. Strive constantly to be fair, attentive, innovative, honest, trustworthy and dedicated to the highest standards. Period.